Is your Venmo account frozen? We can understand how frustrating, or even scary, a situation like this can be. After all, this is money we’re dealing with. We’re sure you’ll want to resolve the issue as soon as possible, which is why we’ve put together this guide to unfreeze your Venmo account.

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You’ll usually find out right away if your Venmo account is frozen. This is because Venmo will send you an email informing you about the situation, as well as a reason why this happened. There are many reasons why Venmo will freeze your account.

The most common occurrence causing frozen Venmo accounts is payment failure. In other words, Venmo will temporarily freeze your account if you made a payment using your bank account, and the bank transfer doesn’t go through for any reason. This can happen when there are no sufficient funds in your account. You can also exceed the ACH transfer limits allowed to your account.

How much you can transfer will depend on your identity verification status. Those with an uncompleted identity verification can only transfer $999.99 to their bank and spend $299.99 weekly. Verifying your identity will increase the bank transfer limit to $19,99.99, with an added limitation of $5,000 per transfer. Acquiring this higher account status will also allow you to send up to $60,000 and spend $7,000 a week in purchases.

There are many other reasons why Venmo will freeze your account, though. All other grounds that lead to this are more complex. In summary, if it’s not for the reasons above, chances are Venmo froze your account for security or user agreement violations. This will happen when the system notices any suspicious activity.

Because PayPal owns Venmo, the same list of prohibited activities applies to the more casual money service. Venmo can freeze or suspend your account if you happen to break any of these rules.

You can’t use Venmo for the following activities that:

• violate any law, statute, ordinance, or regulation.
• relate to transactions involving (a) narcotics, steroids, certain controlled substances, or other products that present a risk to consumer safety, (b) drug paraphernalia, (c) cigarettes, (d) items that encourage, promote, facilitate or instruct others to engage in illegal activity, (e) stolen goods including digital and virtual goods, (f) the promotion of hate, violence, racial or other forms of intolerance that is discriminatory or the financial exploitation of a crime, (g) items that are considered obscene, (h) items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction, (i) certain sexually oriented materials or services, (j) ammunition, firearms, or certain firearm parts or accessories, or (k) certain weapons or knives regulated under applicable law.
• relate to transactions that (a) show the personal information of third parties in violation of applicable law, (b) support pyramid or ponzi schemes, matrix programs, other “get rich quick” schemes or certain multi-level marketing programs, (c) are associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card, (d) are for the sale of certain items before the seller has control or possession of the item, (e) are by payment processors to collect payments on behalf of merchants, (f) are associated with the sale of traveler’s checks or money orders, (g) involve currency exchanges or check cashing businesses, (h) involve certain credit repair, debt settlement services, credit transactions or insurance activities, or (i) involve offering or receiving payments for the purpose of bribery or corruption.
• involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent.
• relate to transactions involving any activity that requires pre-approval without having obtained said approval.

You can take a look at these rules on PayPal’s acceptable use policy page.

If you’ve already figured out why Venmo froze your account, it’s time to do everything you can to get account access back. The process to unfreeze your Venmo account will be different depending on the reason behind the situation.

When due to payment failure

If Venmo decides to freeze your account for failed payments temporarily, you can follow the account recovery prompts in the app to get everything back up and running. The Venmo app will let you know when they company froze your account. You will also get recovery prompts whenever you try to send another payment.

Essentially, you’ll have to pay the money to get your account back.

When due to security or user agreement violations

If Venmo froze your account for any reason other than payment failure, you will need to talk to the team via email to resolve the issue. You can reply to the notification email Venmo sent. It’s also possible to contact the team using the Venmo ticket form.

While Venmo doesn’t suggest other methods of communication, you might also want to try contacting them through the app’s chat feature from 8 AM to 10 PM CT, or calling them at (855) 812-4430 from 8 AM to 8 PM CT.

Keeping your Venmo account up and running may be important, so we can understand why you want to fix any issues immediately. The good news is that this happens for a failed payment, Venmo will reinstate the account as soon as you cover the amount owed. The fastest way to do this is by using a debit card. This instant payment method should get everything in order in a matter of minutes.

If you pay the balance using a bank account, you will have to wait three to five days for the payment to process. Additionally, Venmo will automatically apply any incoming payments to the balance. Simply getting a transfer may fix the issue!

Now, if your account is froze due to security and user agreement problems, the process will be longer. We can’t give you a definite time frame, as it will be up to the Venmo team to decide when and if you’ll get your account back. Venmo will take some time to request any information it needs to resolve an issue, and it will verify it. Given that the company has everything it needs, most say the process takes two to five days. The process length can vary depending on the complexity of each situation, though.

Read more: Venmo vs PayPal – Key differences, advantages, and disadvantages